Privacy Policy

1. Who we are

NumbersWork is a UK-based service providing Excel optimisation, workflow automation, 1-on-1 training, and custom dashboards for individuals and small businesses. We operate at numberswork.co.uk.

For the purposes of UK data protection law, NumbersWork is the data controller responsible for your personal data.

2. What data we collect

We only collect information you provide directly to us through the contact form on our website. This includes:

• Your name
• Your email address
• Your phone number (optional)
• The service you're interested in
• Your general availability preferences
• Any additional information you choose to include in your message

We also collect standard website analytics data (see Section 5 on cookies below).

3. Why we collect your data and our legal basis

We collect and use your personal data for the following purposes:

• To respond to your enquiry — Legal basis: legitimate interests (responding to a contact request you initiated)
• To provide our services — Legal basis: performance of a contract or pre-contractual steps at your request
• To improve our website and services — Legal basis: legitimate interests (understanding how our site is used via anonymised analytics)

We do not use your data for automated decision-making or profiling.

4. How long we keep your data

Enquiry data (name, email, phone, message) is kept for up to 12 months from the date of your last contact with us, after which it is securely deleted. If you become a client, we retain relevant contact and project information for the duration of our working relationship and up to 3 years after it ends, in line with standard business record-keeping requirements.

5. Cookies and analytics

Our website uses Google Analytics 4 to understand how visitors use the site. This collects anonymised data including pages visited, time spent on site, and general geographic region. No personally identifiable information is collected through analytics.

Google Analytics uses cookies — small text files stored on your device. By using our website you consent to this use. You can opt out of Google Analytics tracking at any time using the Google Analytics opt-out browser add-on.

We do not use advertising cookies, tracking pixels, or any third-party marketing tools.

6. Who we share your data with

We do not sell, rent, or trade your personal data. We use the following third-party services to operate our website:

• Netlify — our website hosting provider, which processes form submissions on our behalf. Netlify's privacy policy is available at netlify.com/privacy
• Google Analytics — anonymised website analytics. Google's privacy policy is available at policies.google.com/privacy

Both providers act as data processors under our instruction and are bound by appropriate data processing agreements.

7. Transfers outside the UK

Netlify and Google may process data outside the UK. Where this occurs, we rely on standard contractual clauses and adequacy decisions recognised under UK GDPR to ensure your data remains protected to the same standard.

8. Your rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (the "right to be forgotten")
• Object to or restrict processing of your data
• Request a portable copy of your data
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us using the details in Section 9. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Contact us

For any questions about this privacy policy or to exercise your data rights, please get in touch:

10. Changes to this policy

We may update this privacy policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.